Part of Watford Football Club's ongoing successes, in addition to the hard work put in by the team and staff, is the efficient operation of their diverse IT infrastructure located in the Vicarage Road Stadium, the London Colney training ground, and other remote sites.
In December 2012 WFC decided to outsource their IT support requirements and looked for a local company who they felt could offer the required levels of support and customer service. Operations Director Glyn Evans didn’t need to look very far. Eurotech Services were already a corporate sponsor of WFC and, after making contact, Glyn was immediately impressed with our approach and the range of services we offered.
Commenting on the decision to appoint us as their Official IT Partner, Glyn said: “What I liked about Eurotech is that they didn’t try to over-sell. I approached them and straight away the relationship felt right. From the initial IT health check and ongoing IT infrastructure support, through to integrating our VOIP telephone requirements and effectively managing all third party supplier interfaces (including Ticketmaster and FL Interactive) they’ve done a great job. Eurotech made improvements to our systems along the way and you could see the immediate benefits to our day-to-day operations. In fact, I would say that the able assistance of Eurotech contributed greatly towards the smooth renewal process for our season ticket holders”.
Managed Services ensure WFC have 24-hour remote support and proactive monitoring of the Club’s systems providing asset tracking, patch management, alerts and maintenance with additional support for email systems, ticketing, confidential membership databases, workstations and background website support.
Glyn added: “Eurotech are our focal point; they make all our systems work seamlessly together. Their remote monitoring and support is really excellent and this is backed up by their weekly site visits. We are already talking to them about new projects including a virtual/hosted platform utilising the Microsoft Office 365 system. I am confident that in Eurotech we have a safe pair of hands to guide us forward”.